Behaviour Smart is an AI-powered incident recording and behaviour management system for UK primary and secondary schools, special provisions, and children’s homes. It helps staff record behavioural incidents quickly, analyse patterns over time, and turn that information into practical, trauma informed support for children and young people.

At its core, Behaviour Smart is an AI-powered incident recording and reporting system that improves behaviour in schools and children's homes by:

• Making incident recording faster, more consistent, and easier to quality assure

• Giving staff real-time behaviour insights so they can spot triggers, patterns and early warning signs

• Supporting post-incident learning and reflective conversations with pupils

• Helping teams develop SMART behaviour plans that are practical, proactive, and regularly reviewed

Behaviour Smart is designed to complement your existing behaviour policy, support your whole-school approach, and align with DfE guidance on behaviour in schools and Keeping Children Safe in Education, including expectations around behaviour, safeguarding and record keeping.

Behaviour Smart is built for education and care settings that support children and young people with a wide range of needs, including SEND and SEMH.

It is used by:

• Mainstream primary & secondary schools across Early Years, Primary, Secondary, Post-16 and Further/Higher Education

• Special schools and alternative provisions, including PRUs, independent special schools and APs

• Children’s homes and care settings, such as children’s residential homes, respite care and supported living

The platform supports settings where behaviour is understood as communication of an underlying need, in line with DfE behaviour guidance and statutory safeguarding expectations.

Yes. Behaviour Smart integrates seamlessly with Management Information Systems (MIS) via Wonde, so your team does not need to manage separate spreadsheets or duplicate data entry.

Through this integration, authorised staff can:

• Pull through accurate pupil, staff and group information directly from your MIS

• Keep class lists, timetables and key demographic information up to date automatically

• Reduce admin time and minimise manual data errors

• Support safeguarding and behaviour monitoring by ensuring incident records are linked to the correct pupils and staff

The integration is designed to respect data minimisation principles and to align with UK data protection legislation (UK GDPR and the Data Protection Act 2018).

Behaviour Smart brings together behaviour recording, analysis and support into one trauma informed, evidence-informed platform. Key features include:

• Behaviour Smart AI for AI-powered behaviour analysis, giving staff real-time suggestions, prompts and areas to explore

• Fast, structured incident recording and reporting tools for classroom, playground, residential and off-site incidents

• Tools to generate and track SMART behaviour plans and wider behaviour support strategies

• Post-incident learning tools, including structured pupil reflection, debrief prompts and guidance for restorative conversations

• Management Information System (MIS) integration via Wonde, so behaviour and safeguarding records stay in step with pupil data

• Customisable analytics and dashboards for trends, triggers, locations, times of day and impact of interventions

• Access to CPD (Continuous Professional Development) resources, blogs, podcasts and Insights & News related to behaviour, SEND and safeguarding

Absolutely. Behaviour Smart has been designed with data protection and safeguarding at its core, so schools, special provisions and children’s homes can record and analyse behaviour with confidence.

We are Cyber Essentials certified, GDPR and DPA 2018 compliant, meeting recognised UK standards for cyber security and information governance in education and care settings.

Behaviour Smart follows the principles set out in our data protection policy, privacy notice and Data Processing Addendum, including lawful processing, data minimisation, secure storage and clear retention periods. These documents explain how we handle personal data, the legal basis for processing and the rights of data subjects.

Data protection and information governance support is provided by Veritau, who specialise in education and public sector data protection, helping us maintain strong, independent oversight of our practices.

Behaviour Smart acts as either a data processor or joint data controller, depending on your chosen configuration and use case. During onboarding, we work with schools and settings to ensure roles, responsibilities and data flows are clearly documented, so your behaviour recording and post-incident learning processes remain fully aligned with your safeguarding and compliance requirements.

Yes. We provide onboarding, training and ongoing support for staff using Behaviour Smart, so teams feel confident using the system in real situations.

Most settings receive:

• Live online onboarding sessions tailored to your school, special provision or children’s home

• Scenario-based training on incident recording, post-incident learning, and creating SMART behaviour plans

• Follow-up sessions where needed, including for new staff or colleagues taking on behaviour leadership roles

• Access to our Behaviour Smart Guides, with step-by-step instructions and tutorial videos for Behaviour Smart

Day to day, staff can get help through:

• Online Help pages in our Help Centre, with practical “how to” articles and troubleshooting

• Sophie, our AI bot, who can answer most platform questions instantly and direct you to the right resource

• Human support via email and the option to Raise a Support Ticket for anything that needs a person to investigate

• The ability to Book a technical support session for setup, configuration or more complex queries

Support is calm, non-judgemental and aligned with your behaviour and safeguarding procedures, so the technology genuinely helps your team rather than adding to workload.

Behaviour Smart is designed to be affordable and scalable for different types and sizes of settings.

Pricing is based on:

• The type of setting (mainstream school, special school / AP, children’s home or care provider)

• The number of children or young people you support

• The Behaviour Smart Package that best fits your needs, such as Lite, Plus or Care

This means smaller settings are not charged the same as large organisations, and you only pay for what you actually use.

To get an accurate quote:

1. Review the Behaviour Smart Packages to see which option fits your setting.

2. Let us know whether you are most interested in Behaviour Smart Lite, Behaviour Smart Plus or Behaviour Smart Care.

3. Contact us to discuss your context, existing systems and any specific SEND / SEMH or safeguarding requirements.

We will then send a clear proposal with pricing, onboarding details and next steps.

Yes. Every school, special provision and children’s home has access to clear, step-by-step tutorial videos for Behaviour Smart.

You can find these in our Behaviour Smart Guides, which include:

• Short walkthrough videos for recording incidents

• Tutorials on using Behaviour Smart AI to analyse patterns and triggers

• Guides to creating and reviewing SMART behaviour plans

• Help with running post-incident learning conversations using the app

• Tips for using dashboards and reports in team meetings and reviews

All videos are available through the online Help Centre, so staff can revisit them at any time and use them as part of induction or ongoing CPD.