Welcome to the Behaviour Smart Support Centre

Behaviour Smart Support Centre

Helping your whole team record behaviour and safeguarding concerns quickly and confidently.

Quicklinks

Chat bubble icon with crossed tools representing the Open a Support Ticket option.

Share an issue or question for the Behaviour Smart team to review and resolved.

Smiling chatbot icon shaped like a chat bubble representing Chat with Behaviour Smart.

Ask quick questions and get instant guidance from our support chatbot Sophie.

Headset icon representing the Arrange a Support Call option.

Access help files for Behaviour Smart, including guides and PDFs.

Circle icon with a right-facing arrow representing Back to Behaviour Smart.

Go back to the Behaviour Smart homepage to access all features and resources.

If you still need support please book an appointment to speak with one of our product experts.

How to use the Behaviour Smart Help Centre

Select a Behaviour Smart package

Choose Behaviour Smart Plus, Lite or Care so staff see the resources that match the system your setting is using.

Watch short training videos

Use the help videos for quick demonstrations of key tasks such as logging behaviour, recording incidents and creating Smart Plans.

Download PDF user guides

Each guide walks staff step by step through common tasks so they can follow along at their own pace.

Share with your team or Staff

Add links to your internal staff handbook, induction pack or safeguarding training pages so that everyone knows where to go for support.

Ask for help when you need it

Use the Open Ticket, Arrange a Support Call or Behaviour Smart Chatbot options at the top of the page if you need personalised support.

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